Terms of service

These Terms of Service ("Terms") govern your use of www.clarivite.com (the "Site") and any purchase made through it. The Site is operated by Clarivite, 182-184 High Street North, London E6 2JA, United Kingdom ("we", "us"). By using the Site or placing an order, you agree to these Terms.

Products and orders — All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order, for example where a product was listed at an incorrect price or is out of stock. If we cancel your order after payment, you will receive a full refund.

Prices and payment — Prices are shown at checkout in your local currency where available, inclusive of applicable taxes unless stated otherwise. Payment is processed securely by Shopify Payments and its supported payment methods. We never store your card details.

Shipping — Delivery times and costs are shown at checkout and in our Shipping Policy. We are not responsible for delays caused by carriers or customs, but we will help you resolve any delivery issue.

Returns and refunds — We offer a 90-day money-back guarantee. See our Refund Policy for full details on how to return an item and receive your refund.

Product information — Our products are wellness and personal-care devices and accessories. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional if you have a medical condition.

Liability — Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence. Otherwise, our total liability for any claim arising from an order is limited to the amount you paid for that order. Your statutory consumer rights are not affected by these Terms.

Governing law — These Terms are governed by the laws of England and Wales. If you are a consumer, you also benefit from any mandatory protections of the law of the country in which you live.

Contact — Questions about these Terms: support@clarivite.com